Shipping policy

Welcome to Petmaw! We are dedicated to delivering your pet supplies as quickly and efficiently as possible. Please review our shipping policy below to understand how and when your order will arrive. SECTION 1 - ORDER PROCESSING TIME All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, which will include a tracking number to monitor your shipment. SECTION 2 - SHIPPING RATES & ESTIMATED DELIVERY TIMES Shipping charges for your order will be calculated and displayed at checkout based on your destination and chosen shipping method. Estimated delivery times vary depending on your location: * United States: 7 – 15 business days * Canada: 8 – 18 business days * United Arab Emirates: 7 – 14 business days Please note that these are estimated delivery times and are not guaranteed. Delays can occasionally occur due to customs processing, high-volume shipping periods, or carrier disruptions. SECTION 3 - SHIPMENT CONFIRMATION & ORDER TRACKING Once your order has been dispatched from our fulfillment center, you will receive an email containing a tracking link. You can use this link to track your package's journey directly to your doorstep. SECTION 4 - CUSTOMS, DUTIES, AND TAXES Petmaw is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer. SECTION 5 - LOST, STOLEN, OR DAMAGED PACKAGES Petmaw takes full responsibility for your package while it is in transit. If your package is lost, stolen, or arrives damaged during transit, please contact our support team at support@petmaw.com, and we will arrange a replacement or issue a refund for you. SECTION 6 - CONTACT US If you have any questions or concerns regarding your shipment, please feel free to contact us at support@petmaw.com.